Cap Stone for MBA-Tittle Customer service-

What Customers Really Need, Want and Expect
1.Superior customer service requires you to be effective-to do the right things right time.-Customers need from you:-Help,Respect,Comfort,Empathy and to be heard.satisfaction,Support,A friendly face,Understanding,To fee important,and A Quality product or service at a fair price.2.Determining how to satisfy customers.-What result or benefit will customers receive from owning my product or buying my service.-What is a customer's need level for my product or service?-How important is my product or service to the customer?-What are the perceived costs and perceived risks the customer has related to owning my product or using my service?-what does the customer want me to do to maintain his or her loyalty to my business?The answer is only one that is you are the customer side and which way you'd like to be treated.2.How to get the wow factor -customers will say "Wow" based on what you do for them that they never expected.begin your Wow factor training with developing and increasing your awareness.for example:Attitudes,Behaviors,concerns,desires, Want and Wishes,Expectations and Intentions, Perceptions,Physical state, Mental state, Physical state affecting mental sate, Influencers, your personal appearance,business appearance and environment, communication,availability and accessibility of Staff and Costs.10.Ten types of customer behaviors:The superior,know-it-all customer,The resistive customer,the dependent customer,The hostile customer,The Depressed Customer,The Quiet and uncommunicative customer,the talkative customer,the let-other-speak-for me customer,The chronic complainer,The perfect customer.
Do whatever it takes,within reason, to dazzle and delight them.When they conduct business with you, have them leave the situation saying"Wow!"